We understand the importance of how personal information is used and shared, and we appreciate your trust in us. We will handle your personal information carefully and reasonably. This Privacy Statement explains how we collect and process your personal information through our website, products, and services.
Personal Information: We collect your personal information to provide and continuously improve our products and services. The following lists some types of personal information you may provide to us or that we collect:
Identifying information, such as your name, address, email address, and phone number
Payment information
Your location information
Your IP address
Comments and email content
We record your conversations with us.
Company information
Content interaction information
Purchase history
Our website's complete Uniform Resource Locator (URL), including the date and time, and the products and content viewed or searched.
Phone number used to call our customer service hotline
Update delivery address information provided by third-party carriers to correct our records so that we can deliver purchased goods.
We use credit information from credit agencies to prevent and detect fraud and to provide credit lines.
Use of Personal Information: We use your personal information to operate, provide, develop, and improve the products and services we offer to our customers. These uses include:
Product sourcing and delivery
Order processing
Payment processing
Communicating with customers about orders, products, or promotions
Improving the services we provide to our customers, such as functionality, performance, bug fixing, and overall experience enhancement.
Communicating product-related information with customers via phone, email, chat, or text message.
To prevent fraud and credit risk
Unless otherwise stated in this Privacy Statement, we will not sell, exchange, rent, or otherwise share your personal information with third parties for marketing purposes without your consent. Generally, the personal information you provide to us helps us communicate product information with you, contact customers to answer questions, solicit feedback, provide technical support, and inform customers of promotional offers. We may share personal information with external parties if we have reason to believe that it is necessary to comply with any applicable legal process or enforceable governmental requirements; to enforce applicable Terms of Service (including investigating violations); to resolve fraud, security, or technical issues; or to protect the rights, property, or safety of our customers, users, or the public from harm (as required or permitted by law).
Your personal information may be among the assets transferred if we are involved in a business transaction such as a merger, acquisition, or sale of all or part of our assets. You acknowledge and agree that such transfers may occur, and that this Privacy Statement permits such transfers, and that any acquirer of the aforementioned assets may continue to process your personal information in accordance with this Statement.
If our information processing methods change in the future, we will issue a policy change notice. If you are concerned about how your information is used, we recommend that you check this website periodically.
Tracking Technology/Cookies:
Cookies are small files that websites or their service providers transfer to your computer's hard drive via your web browser (if you allow it). They enable the website or service provider's system to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for your next visit, so that we can provide a better website experience and tools in the future. You can choose to receive a warning on your computer each time a cookie is sent, or you can disable all cookies through your browser settings. As with most websites, some of our services may not function properly if you disable cookies. However, you can still place an order by contacting customer service.
Information We Collect from Social Media and Other Content Platforms: When you "like" or "follow" us on Facebook, Twitter, or other social media websites, we may collect some information about you, including your name, email address, and any comments or content you post related to us. We may also collect your information if you register for our promotions or submit information to us through social media websites. Additionally, if you access our services through a third-party connection or login (such as Facebook Connect), you may allow us to access and store certain information from your social network profile. Depending on your settings on these services, this information includes your name, gender, profile picture, your "likes" and check-ins, and your friend list. If you do not wish to share this information, please do not use a social network connection to access our services. For instructions on how social networking sites handle your information, please see their privacy policies and terms of use, which may allow you to modify your privacy settings.
California Privacy Rights:
If you are a California resident, the CCPA allows you to make certain requests regarding your personal information. Specifically, the CCPA allows you to request that we:
inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the commercial or business purposes for which your personal information is collected; and the categories of third parties with whom we share/disclose personal information. This information is also listed in this policy.
provide you with access to and/or obtain a copy of certain personal information we hold about you.
delete certain personal information we hold about you.
we will provide you with information about any financial incentives we may offer you.
The California Consumer Privacy Act (CCPA) also grants you the right not to be discriminated against for exercising your rights (specific discrimination is subject to applicable law). Please note that some information may not be subject to such requests under California law. For example, we may need certain information to provide you with services. Before responding to your request, we will also take reasonable steps to verify your identity. For this purpose, we may request verification information from you to match at least two verification points with the information about you stored in our files. If we are unable to verify your identity through this method, we have the right (but not the obligation) to request additional information from you.
Children's Privacy:
CHAMPRO does not sell products to children. Our teen products are intended for adults aged 18 and over only. We do not knowingly collect children's personal information without parental or guardian consent. If we discover that we have collected any minor's information without parental/guardian consent, we will delete that information as soon as possible.
Information Protection:
We take security measures to protect your information from unauthorized access. Our customers protect their information by using account passwords, and we strongly recommend that you take steps to protect your personal information, such as not revealing your password and logging out of your account after each use. Furthermore, we further protect your information from potential security attacks by implementing technical security measures, including encryption, firewalls, and multi-layered security technologies. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed due to vulnerabilities in security measures. By using our services, you acknowledge and agree to assume these risks.
Your Rights:
You have the right to opt out of our marketing campaigns at any time. When we send promotional emails, you can choose not to receive such promotional emails again by following the unsubscribe instructions provided in each email. Please note that even if you indicate your promotional preferences by unsubscribing, we may continue to send you administrative emails, such as periodically updated privacy statements.
Privacy Statement Changes: We reserve the right to change this statement at any time. In the event of material changes, we will notify you by sending a notification to the primary email address specified in your account or by posting a prominent notice on this website. Material changes will take effect 30 days after notification. Non-material changes or clarifications will take effect immediately. You should check the website and privacy page periodically for updates.